Last Updated: August 26, 2026
Welcome to Ruxivo's Frequently Asked Questions page. Below you will find answers to some of the most common questions about our products, orders, shipping, returns, refunds, payments, and customer support.
If you cannot find the answer you are looking for, please contact us at support@ruxivo.shop or call +1 914-863-1241.
General Questions
What is Ruxivo?
Ruxivo is an online store specializing in home decor products.
You can browse our available products and place orders through our website:
https://www.ruxivo.shop
Where is Ruxivo located?
Ruxivo's business address is:
579 Gateway Dr
Brooklyn, NY 11239
United States
How can I contact Ruxivo?
You can contact our customer support team by:
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Our regular business hours are 9:00 AM to 6:00 PM, based on our business location.
Orders
How long does it take to process my order?
Most orders are processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Processing time refers to the time required to prepare your order before it is shipped.
What is Ruxivo's daily order cutoff time?
Our standard order cutoff time is 5:00 PM Pacific Time (Los Angeles, USA).
Orders placed after the cutoff may begin processing on the following business day.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at support@ruxivo.shop.
We will make a reasonable effort to help, but cancellation cannot be guaranteed once an order has entered processing or has already been shipped.
Shipping
Does Ruxivo offer free shipping?
Yes. All products are eligible for free standard shipping.
There is no separate standard shipping charge for our products.
How long does delivery take?
Standard delivery generally takes 5–11 business days after processing.
Since order processing normally takes 1–3 business days, the overall timeframe may include both the processing period and the delivery period.
Will I receive a tracking number?
Yes. Tracking information is available for shipped orders.
Once your order has been shipped and tracking information has been generated, the tracking details may be provided to the email address associated with your order.
Why isn't my tracking information showing movement?
After a tracking number is created, it may take some time for the carrier to scan the package and update its tracking system.
If the tracking information remains unchanged for an extended period, please contact us at support@ruxivo.shop.
Can delivery take longer than 5–11 business days?
Yes. The 5–11 business day timeframe is an estimated standard delivery period, not a guaranteed arrival date.
Severe weather, carrier delays, holidays, transportation issues, or other circumstances outside our reasonable control may affect delivery.
Returns
What is Ruxivo's return period?
Ruxivo accepts eligible returns within 30 days of delivery.
What condition must an item be in to qualify for a return?
Returned products must be unused and must meet the applicable return requirements.
If you are unsure whether your item qualifies, contact us before sending it back.
Who pays for return shipping?
The customer is responsible for return shipping costs, unless otherwise required by applicable law or specifically agreed upon by Ruxivo.
How do I start a return?
Please contact us at support@ruxivo.shop before sending an item back.
Our team can provide the appropriate instructions for your return.
Refunds
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
How long does a refund take?
Once an eligible return has been approved, refund processing generally takes 5–10 business days.
After we process the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
What if my refund has not appeared?
If the applicable processing period has passed and you still do not see the refund, please contact support@ruxivo.shop.
We will review the status of your refund and assist you as best we can.
Payments
What payment methods does Ruxivo accept?
Ruxivo accepts the following payment methods, subject to availability at checkout:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
Is my payment information sent to Ruxivo?
Payment processing may involve third-party payment providers and checkout services. Customers should review the applicable payment provider's terms and privacy practices for details about how payment information is handled.
For your security, please do not send full payment card numbers or other sensitive payment credentials to us by email.
Products
What type of products does Ruxivo sell?
Ruxivo specializes in home decor products.
Product descriptions, photographs, dimensions, colors, and other details are provided on the individual product pages.
Can product colors look different in person?
Yes. The appearance of a product may vary slightly depending on your screen settings, lighting, photography, and other factors.
We make reasonable efforts to display our products as accurately as possible.
Delivery Problems
What should I do if my package is marked delivered but I cannot find it?
First, check around your delivery location and with household members, neighbors, building management, or other places where the carrier may have left the package.
If you still cannot locate it, contact us at support@ruxivo.shop and provide your order and tracking information.
What should I do if I receive a damaged or incorrect item?
Please contact Ruxivo as soon as reasonably possible at support@ruxivo.shop.
Include your order number and a description of the problem. We may also request photographs or other information to help us review the issue.
Customer Support
When can I contact Ruxivo?
Our regular business hours are:
9:00 AM – 6:00 PM
Business hours are based on our business location.
Messages received outside regular business hours may be answered on the next business day.
What information should I provide when contacting customer support?
For questions about an existing order, it is helpful to provide:
- Order number
- Name used for the order
- Email address associated with the order
- A short description of your question or concern
This information can help us locate your order and provide a more useful response.
How can I contact Ruxivo?
Ruxivo
579 Gateway Dr
Brooklyn, NY 11239
United States
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Website: https://www.ruxivo.shop
We appreciate your business and are happy to assist with questions about Ruxivo, our home decor products, orders, shipping, returns, and refunds.