Terms of service
Last Updated: August 26, 2026
Welcome to Ruxivo. These Terms of Service (“Terms”) explain the rules that apply when you visit our website, browse our products, place an order, or otherwise use our online store.
By accessing or using https://www.ruxivo.shop, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order through our store.
1. About Ruxivo
Ruxivo is an online store offering home decor products.
Store Name: Ruxivo
Website: https://www.ruxivo.shop
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Business Address: 579 Gateway Dr, Brooklyn, NY 11239, United States
Throughout these Terms, “Ruxivo,” “we,” “us,” and “our” refer to Ruxivo. “You” and “your” refer to the person accessing our website or purchasing our products.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to interfere with the operation or security of the website.
- Gain unauthorized access to any part of the website, account, system, or server.
- Submit false, misleading, or inaccurate information.
- Use automated methods to access, copy, or collect information from the website without our permission.
- Engage in activity that could damage, disable, overload, or impair the website or interfere with another customer's use of it.
We may restrict or terminate access to our website if we reasonably believe that a user has violated these Terms or applicable law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, prices, and other information displayed on our website are accurate and current.
However, colors and appearance may vary depending on your device, screen settings, lighting, photography, or other factors. Minor differences between a product shown online and the physical product do not necessarily constitute a defect.
We reserve the right to correct errors, update product information, or change product details at any time without prior notice.
4. Product Availability
All products are subject to availability.
Adding an item to your cart does not guarantee that the item will remain available until checkout is completed.
If a product becomes unavailable after you place an order, we will contact you regarding the order and, where appropriate, provide a refund for the unavailable item.
We also reserve the right to limit quantities purchased by a customer, household, or order when reasonably necessary.
5. Prices and Payments
Product prices are displayed on our website and may change from time to time.
The applicable price is the price shown at the time your order is placed, except where an obvious pricing or technical error has occurred.
Ruxivo accepts the following payment methods, subject to availability at checkout:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
By submitting an order, you represent that the payment information you provide is accurate and that you are authorized to use the selected payment method.
Orders may be reviewed for payment or fraud-prevention purposes. We reserve the right to decline, hold, or cancel an order when there is a reasonable concern regarding unauthorized payment activity, inaccurate information, suspected fraud, or other legitimate business reasons.
6. Order Acceptance
Placing an order on our website constitutes an offer to purchase the selected products.
After you submit an order, you may receive an order confirmation by email. An order confirmation acknowledges that we received your order; it does not necessarily mean that the order has been finally accepted or that the products are guaranteed to be available.
We reserve the right to cancel or decline an order before fulfillment when necessary, including in cases involving product availability, pricing errors, payment problems, suspected fraudulent activity, or other circumstances that prevent us from properly fulfilling the order.
If we cancel an order after payment has been received, any refund due will generally be issued to the original payment method.
7. Order Processing
Our standard order processing time is 1–3 business days.
Orders are generally processed after payment has been successfully received and verified.
Our standard order cutoff time is 5:00 PM Pacific Time (Los Angeles, USA). Orders placed after the applicable cutoff may be treated as being received on the following business day for processing purposes.
Processing times may occasionally take longer because of circumstances outside our reasonable control, including unusually high order volume, payment verification, inventory issues, holidays, severe weather, or carrier-related problems.
8. Shipping and Delivery
Ruxivo currently provides free standard shipping on all products.
After an order has been processed, standard delivery generally takes approximately 5–11 business days.
The total time from placing an order to delivery may therefore include both the 1–3 business day processing period and the 5–11 business day delivery period.
Delivery estimates are provided in good faith and are not a guarantee of a specific delivery date. Carrier delays, weather, transportation disruptions, incorrect delivery information, customs-related matters, or other circumstances outside our reasonable control may affect delivery times.
Customers are responsible for providing a complete and accurate shipping address at checkout.
9. Order Tracking
Tracking information is provided when available.
Once a tracking number is generated, it may be sent to the email address associated with your order. Tracking information may take some time to become active after the carrier receives or scans the package.
If tracking information shows that a package was delivered but you cannot locate it, please contact us at support@ruxivo.shop so that we can review the matter with you.
10. Returns
Ruxivo accepts eligible returns within 30 days of delivery.
To qualify for a return, the item must be unused and returned in appropriate condition.
Customers are responsible for the cost of return shipping unless applicable law requires otherwise or Ruxivo agrees to cover the cost.
Before sending an item back, customers should contact us at support@ruxivo.shop for return instructions. Sending a product back without following the applicable return instructions may delay the processing of the return.
We reserve the right to decline a return that does not meet the requirements of this policy, subject always to any rights that cannot legally be excluded or limited.
11. Refunds
Once an eligible returned item has been received and reviewed, we will process the applicable refund.
Approved refunds are issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days for refund processing after the return has been approved. The time required for the funds to appear in your account may also depend on your bank, card issuer, or payment provider.
If a refund is approved but does not appear after the applicable processing period, please contact us at support@ruxivo.shop.
Nothing in these Terms is intended to limit any refund or consumer rights that cannot legally be waived.
12. Damaged, Defective, or Incorrect Items
If you receive an item that appears damaged, defective, or different from what you ordered, please contact Ruxivo as soon as reasonably possible at support@ruxivo.shop.
Please include your order information and a clear description of the issue. We may request photographs or other information so that we can properly investigate the matter.
Depending on the circumstances and applicable law, we may offer an appropriate replacement, return, refund, or other resolution.
13. Cancellations
If you need to cancel an order, contact us as soon as possible at support@ruxivo.shop.
Because orders may enter processing shortly after they are placed, we cannot guarantee that every cancellation request can be completed before fulfillment.
If an order has already been processed or shipped, the customer may need to follow our applicable return procedure instead.
14. Customer Accounts
Certain features of our website may allow or require you to create an account.
You are responsible for keeping your account information accurate and for maintaining the confidentiality of your login credentials.
You agree to notify us promptly if you believe that your account has been accessed without authorization.
Ruxivo is not responsible for losses resulting from your failure to protect your account credentials, except where applicable law provides otherwise.
15. Intellectual Property
The content available through the Ruxivo website, including text, product descriptions, photographs, graphics, logos, designs, page layouts, and other materials, is owned by or licensed to Ruxivo unless otherwise stated.
This content is protected by applicable intellectual property laws.
You may view and use the website for your personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where such use is permitted by law.
16. Customer Communications and Reviews
If you submit a review, comment, photograph, testimonial, suggestion, or other content to Ruxivo, you are responsible for ensuring that you have the right to submit that material.
You agree not to submit content that is unlawful, deceptive, threatening, abusive, defamatory, obscene, invasive of another person's privacy, or infringing upon another party's intellectual property rights.
Where permitted by law, by voluntarily submitting content to us for publication or use, you grant Ruxivo a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes.
We may remove or decline to publish content that we believe violates these Terms or is otherwise inappropriate.
17. Third-Party Services and Links
Our website may contain links, payment services, applications, or other features provided by third parties.
Third-party services are governed by the terms and policies of those providers. Ruxivo does not control every third-party service and is not responsible for the content, availability, security, or practices of independent third parties.
Your use of a third-party service may therefore be subject to additional terms established by that provider.
18. Privacy
Your use of our website may involve the collection and handling of personal information.
Our Privacy Policy explains how Ruxivo collects, uses, stores, and handles personal information. By using our website, you should also review and understand our Privacy Policy.
These Terms and our Privacy Policy should be read together.
19. Disclaimer
To the fullest extent permitted by applicable law, the Ruxivo website and its content are provided on an “as available” and “as is” basis.
We do not guarantee that the website will always operate without interruption, errors, delays, or security issues.
We make reasonable efforts to maintain accurate website information, but we do not warrant that every piece of content will always be complete, current, or error-free.
Nothing in these Terms excludes or limits a warranty, right, or remedy that cannot legally be excluded or limited under applicable law.
20. Limitation of Liability
To the fullest extent permitted by applicable law, Ruxivo will not be responsible for indirect, incidental, special, consequential, or similar losses arising from or related to the use of our website or the purchase or use of our products, except where such limitation is not permitted by law.
Our liability will be limited only to the extent permitted under applicable law.
Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited.
21. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.
This provision does not apply to the extent that the applicable claim or loss results from Ruxivo's own conduct where applicable law does not permit such responsibility to be shifted to you.
22. Events Beyond Our Control
Ruxivo will not be responsible for delays or failures caused by circumstances that are outside our reasonable control.
Such circumstances may include severe weather, natural disasters, transportation interruptions, labor disputes, governmental actions, public emergencies, internet or telecommunications failures, carrier disruptions, supply shortages, or other events that could not reasonably have been prevented.
When such an event affects an order, we will make reasonable efforts to provide appropriate information or assistance.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable requirements.
The updated version will be posted on this website with a revised “Last Updated” date.
Your continued use of the website after an updated version becomes available constitutes acceptance of the revised Terms to the extent permitted by law.
24. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or, if necessary, treated as severed from these Terms.
The remaining provisions will continue in effect.
25. Entire Agreement
These Terms, together with any policies or notices expressly incorporated into them, constitute the agreement between you and Ruxivo concerning your use of our website and online store, except where a separate written agreement applies.
26. Governing Law
These Terms will be interpreted and applied in accordance with applicable laws governing Ruxivo and its transactions, without giving effect to conflict-of-law principles to the extent permitted by law.
Nothing in this section is intended to deprive consumers of rights or protections that cannot legally be waived under the laws applicable to their purchase or place of residence.
27. Contact Us
If you have questions about these Terms, an order, a product, a return, or any other matter relating to Ruxivo, please contact us:
Ruxivo
579 Gateway Dr
Brooklyn, NY 11239
United States
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Business Hours: 9:00 AM – 6:00 PM, based on the business location.
We will make reasonable efforts to respond to customer inquiries during our business hours.