Contact information

Last Updated: August 26, 2026

If you have a question about an order, product, shipping, returns, payments, or anything else related to Ruxivo, our customer support team is here to help.

Whether you need assistance before placing an order or have a question about an existing purchase, you can reach us using the contact details below.

1. Business Information

Business Name: Ruxivo

Website: https://www.ruxivo.shop

Business Address:
579 Gateway Dr
Brooklyn, NY 11239
United States

2. Customer Support

For general questions, order assistance, shipping inquiries, return requests, refund questions, or other customer service matters, please contact us directly.

Email: support@ruxivo.shop

Phone: +1 914-863-1241

When contacting us about an existing order, please include your order number whenever possible. Providing the relevant details helps us identify your order and respond more efficiently.

3. Business Hours

Our regular business hours are:

9:00 AM – 6:00 PM

Business hours are based on our business location.

Messages and inquiries received outside our regular business hours may be handled on the next business day.

4. What We Can Help With

Our customer support team can assist with matters such as:

  • Questions about products available through Ruxivo
  • Existing order inquiries
  • Order processing questions
  • Shipping and delivery information
  • Tracking information
  • Return requests
  • Refund inquiries
  • Payment-related questions
  • Address or order information updates, when possible
  • General questions about our store

For questions involving a return or refund, please provide your order information so we can review the request accurately.

5. Order and Shipping Information

Ruxivo normally processes orders within 1–3 business days.

Standard delivery generally takes 5–11 business days after processing.

We provide free standard shipping on all products, and tracking information is available for shipped orders.

Our regular order cutoff time is 5:00 PM Pacific Time (Los Angeles, USA). Orders placed after the cutoff may begin processing on the following business day.

Please remember that delivery estimates are general timeframes and can sometimes be affected by carrier delays, weather, holidays, or other circumstances outside our control.

6. Returns and Refunds

Ruxivo accepts eligible returns within 30 days of delivery.

Returned products must be unused and meet the applicable return requirements.

Unless otherwise required by applicable law or agreed to by Ruxivo, the customer is responsible for return shipping costs.

Approved refunds are issued to the original payment method.

Refund processing generally takes 5–10 business days after an eligible return has been approved. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

7. Payment Methods

For your convenience, Ruxivo accepts the following payment methods, subject to availability at checkout:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

If you experience a payment issue while placing an order, please contact us using the email or phone number listed above.

8. Contact Us About an Order

If your question concerns a specific order, please provide the following information when contacting us:

  • Your order number
  • Name used when placing the order
  • Email address associated with the order
  • A brief description of your question or concern

If the matter involves a damaged, incorrect, or defective item, photographs or other relevant information may also be helpful.

Please do not send sensitive payment information, such as your full card number, by email.

9. Mailing Address

For business correspondence, Ruxivo can be reached at:

Ruxivo
579 Gateway Dr
Brooklyn, NY 11239
United States

Please contact customer support before mailing a product back. Return instructions may vary depending on the order and the reason for the return.

10. Contact Details at a Glance

Ruxivo
Website: https://www.ruxivo.shop
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Address: 579 Gateway Dr, Brooklyn, NY 11239, United States
Business Hours: 9:00 AM – 6:00 PM, based on the business location

We appreciate your interest in Ruxivo and will make reasonable efforts to provide helpful and timely assistance during our regular business hours.