Shipping policy

Last Updated: August 26, 2026

At Ruxivo, we want your order to arrive safely and within a reasonable timeframe. This Shipping Policy explains how we process and ship orders placed through https://www.ruxivo.shop.

By placing an order with Ruxivo, you acknowledge and agree to the shipping practices described below.

1. Shipping Information

Store Name: Ruxivo
Website: https://www.ruxivo.shop
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Business Address: 579 Gateway Dr, Brooklyn, NY 11239, United States

Ruxivo currently offers free standard shipping on all products.

There is no separate standard shipping charge added to eligible orders at checkout.

2. Order Processing Time

Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing time refers to the time needed to prepare an order for shipment. It does not include the time required for the package to travel to its destination.

Orders may occasionally require additional processing time because of high order volume, product availability, payment verification, holidays, or other circumstances outside our reasonable control.

3. Order Cutoff Time

Our standard order cutoff time is:

5:00 PM Pacific Time (Los Angeles, USA)

Orders placed after the daily cutoff may be processed beginning on the next business day.

For example, an order placed after 5:00 PM Pacific Time may not begin its normal processing period until the following business day.

4. Delivery Time

After an order has been processed, standard delivery generally takes approximately 5–11 business days.

The estimated overall timeline is therefore:

1–3 business days for processing + 5–11 business days for delivery

Delivery estimates are provided as general guidelines rather than guaranteed arrival dates.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances beyond our control.

5. Free Standard Shipping

Ruxivo provides free standard shipping on all products.

Customers do not need to purchase a separate shipping upgrade to receive standard delivery.

Any shipping options or charges that may become available for a particular order will be clearly presented during checkout before payment is completed.

6. Tracking Information

Tracking information is available for shipped orders.

Once your order has been shipped and a tracking number has been generated, the tracking details may be sent to the email address associated with your order.

Please keep in mind that tracking information may not appear immediately. It can take some time for the carrier's system to register the shipment and display movement.

You can use the tracking information provided to follow the progress of your package.

7. Shipping Address

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please carefully review your address before completing checkout.

If you notice that your shipping information is incorrect, contact us as soon as possible at support@ruxivo.shop.

We will make a reasonable effort to assist with address corrections before an order is shipped. However, we cannot guarantee that an address can be changed after the order has entered processing or been handed to the carrier.

Ruxivo is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer.

8. Delivery Delays

Although we work to process orders promptly, delivery times can sometimes be affected by circumstances outside our control.

Possible causes of delay include:

Severe weather
Natural disasters
Transportation disruptions
Carrier delays
Holidays
Unusually high shipping volume
Incorrect or incomplete address information
Operational disruptions
Other events beyond our reasonable control

When a carrier experiences a delay, the package may arrive later than the estimated delivery window.

If your package appears to be delayed, please check the tracking information first. You may also contact us at support@ruxivo.shop, and we will do our best to assist.

9. Delivered Packages

If tracking information shows that your package has been delivered but you cannot find it, we recommend checking around the delivery location and with household members, neighbors, building management, or other locations where the carrier may have safely left the package.

If you still cannot locate the package, contact us at support@ruxivo.shop with your order information and tracking details so we can review the situation.

10. Lost or Damaged Shipments

If your package appears to have been lost in transit or arrives damaged, please contact Ruxivo as soon as reasonably possible.

Send your order number and, when appropriate, photographs or other information describing the issue.

We will review the circumstances and work with you toward an appropriate resolution, subject to the circumstances of the shipment and applicable law.

11. Returned Packages

If a package is returned to Ruxivo because the shipping address was incorrect, incomplete, or the package could not be delivered, please contact us at support@ruxivo.shop.

Depending on the circumstances, additional shipping arrangements may be necessary before an order can be sent again.

Any refund or reshipment will be handled in accordance with our applicable return and refund terms.

12. Returns and Shipping Costs

Ruxivo accepts eligible returns within 30 days of delivery.

Returned products must be unused and meet the requirements of our Return Policy.

Unless otherwise required by applicable law or specifically agreed to by Ruxivo, customers are responsible for return shipping costs.

The original standard shipping provided by Ruxivo is free and therefore does not create a separate shipping charge to be refunded.

13. Refunds After a Return

Once an eligible returned item has been received and approved, the applicable refund will be issued to the original payment method.

Refund processing generally takes 5–10 business days after the return has been approved.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

14. Business Hours

Ruxivo's customer support and business hours are:

9:00 AM – 6:00 PM, based on the business location.

Messages received outside business hours may be answered on the next business day.

For shipping questions or assistance with an order, please contact:

Email: support@ruxivo.shop
Phone: +1 914-863-1241

15. Changes to This Shipping Policy

Ruxivo may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or applicable requirements.

Any updated version will be posted on our website with a revised “Last Updated” date.

The policy that applies to an order will generally be the version in effect when that order is placed, except where a change is required by law.

16. Contact Ruxivo

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Ruxivo
579 Gateway Dr
Brooklyn, NY 11239
United States