Refund policy

Last Updated: August 26, 2026

At Ruxivo, we want you to be happy with your purchase. If something is not right with your order, we are here to help. This Return and Refund Policy explains when you can return an item, how to request a return, and when you can expect your refund.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • Free from signs of use, damage, stains, or wear

  • Returned with its original packaging and accessories, when applicable

  • Suitable for resale

Items that have been used, damaged after delivery, altered, or returned in an unsuitable condition may not qualify for a refund.

2. How to Request a Return

Before sending anything back, please contact us at support@ruxivo.shop.

Please include:

  • Your full name
  • Order number
  • The item you would like to return
  • The reason for the return
  • Photos of the item, if there is damage or another issue with the product

Our support team will review your request and provide the return instructions if your return is eligible.

Please do not send a return to our business address unless our customer support team has specifically instructed you to do so.

3. Return Shipping Costs

Unless the item arrived damaged, defective, or the wrong item was sent, the customer is responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking. Ruxivo is not responsible for items that are lost or damaged while being returned to us.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@ruxivo.shop.

To help us resolve the issue quickly, please provide your order number and clear photos showing the problem.

After reviewing the information, we may offer an appropriate solution, which may include a replacement or refund.

5. Items That Cannot Be Returned

We may decline returns for items that:

  • Have been used or worn
  • Are damaged because of customer handling or misuse
  • Show signs of alteration
  • Are missing essential parts or accessories
  • Are returned after the 30-day return period
  • Are not in their original condition

If an item does not meet our return requirements, we may be unable to issue a refund.

6. Refunds

Once we receive and inspect your returned item, we will determine whether it meets the requirements of this policy.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after your return has been approved. The time it takes for the funds to appear in your account can also depend on your bank, credit card company, or payment provider.

7. Partial or Delayed Refunds

If the returned item does not meet our return requirements, the refund may be denied or adjusted.

If your approved refund has not appeared after the stated processing period, please first check with your bank or payment provider. If you still cannot locate the refund, contact us at support@ruxivo.shop so we can assist you.

8. Exchanges

Ruxivo does not guarantee exchanges for returned products. If you would like a different item, the simplest option may be to return the original item, if eligible, and place a new order.

9. Order Cancellation

If you need to cancel an order, please contact us as quickly as possible at support@ruxivo.shop.

Orders are generally processed within 1–3 business days, so cancellation requests must be received before the order has been processed or shipped. Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In that situation, you may use the return process described in this policy, provided the item qualifies.

10. Shipping Information

Ruxivo currently provides free standard shipping on all products.

Orders generally take 1–3 business days to process before shipment. Standard delivery generally takes approximately 5–11 business days after processing.

A tracking number is provided for shipped orders when available.

Please keep in mind that delivery times are estimates and may be affected by circumstances outside our control, such as carrier delays, severe weather, holidays, or other transportation issues.

11. Contact Us

If you have any questions about a return or refund, please contact our customer support team:

Ruxivo
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Business Address: 579 Gateway Dr, Brooklyn, NY 11239, United States

Customer Support Hours: 9:00 AM – 6:00 PM, based on our business location.

We will do our best to review your request and help resolve any issue with your order.

12. Policy Updates

Ruxivo may update this Return and Refund Policy from time to time to reflect changes to our services, procedures, or business practices. Any updated version will be posted on this page with a revised “Last Updated” date.

By placing an order with Ruxivo, you acknowledge and agree to the terms described in this Return and Refund Policy.