Refund policy

Last Updated: September 11, 2026

At Ruxivo, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the terms below.

Returns

Ruxivo accepts eligible returns within 30 business days of delivery.

To qualify for a return, the product must be unused and in its original condition, including its original packaging, tags, labels, accessories, and other components provided with the order.

An uncut, continuous unboxing video showing the product and the issue is required for a return request. If we do not receive this video, the return request may not be eligible for approval.

Please contact us before sending any product back. Returns must be authorized by Ruxivo before they are shipped.

Items Not Eligible for Return

Returns are not accepted for:

Products that have been used, worn, washed, or damaged after delivery.
Products with original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items missing accessories, manuals, free gifts, or other components included with the original purchase.
Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
Customized, personalized, or made-to-order products.
Clearance, final-sale, or products marked as “Non-Returnable,” unless defective, damaged, or incorrectly shipped.
Gift cards and digital products.
Products damaged through misuse, accidents, negligence, or unauthorized repairs.
Items returned after the 30-business-day return period.
Products with missing parts or components that were included at delivery.
Items returned without prior return authorization, where applicable.

Return Shipping

The customer is responsible for return shipping costs.

Please use a shipping service with tracking when returning an item. Ruxivo is not responsible for products lost or damaged during return shipping.

Return Address

Authorized returns should be sent to:

Ruxivo
579 Gateway Dr
Brooklyn, NY 11239
United States

Please contact us before shipping your return to confirm the return instructions.

Refunds

Once your returned product is received and reviewed, we will determine whether it meets the requirements of this policy.

If the return is approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for an approved refund to be processed. Your bank or payment provider may require additional time before the refunded amount appears in your account.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us promptly with your order information and the required uncut, continuous unboxing video clearly showing the product and the issue.

We will review the information and determine the appropriate resolution in accordance with this policy.

Order Cancellation

Orders are normally processed within 1–3 business days. If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has entered processing or has been shipped.