Last Updated: August 26, 2026
At Ruxivo, we want the checkout process to be simple, clear, and convenient. This Payment Policy explains the payment methods we accept and how payments are handled when you place an order through our online store.
1. About Ruxivo
Store Name: Ruxivo
Website: https://www.ruxivo.shop
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Business Address:
579 Gateway Dr
Brooklyn, NY 11239
United States
Ruxivo offers home decor products through its online store.
2. Accepted Payment Methods
Ruxivo accepts the following payment methods, subject to availability at checkout:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
The payment options available to you may depend on your device, location, order, or other checkout conditions.
3. Payment at Checkout
When placing an order, you are responsible for providing accurate payment and billing information.
By submitting your payment details, you confirm that you are authorized to use the selected payment method.
Your order is generally processed after the payment has been successfully submitted and confirmed.
If payment cannot be authorized or confirmed, the order may not be processed until the payment issue has been resolved.
4. Order Confirmation
After completing checkout, you may receive an order confirmation containing information about your purchase.
Receiving an order confirmation means that we have received your order information. It does not prevent Ruxivo from reviewing an order for payment issues, product availability, pricing errors, or suspected fraudulent activity.
If an order cannot be fulfilled for a valid reason, we may cancel the affected order and issue any applicable refund to the original payment method.
5. Pricing
Product prices are displayed on the Ruxivo website and may change from time to time.
We make reasonable efforts to ensure that prices shown on our website are accurate. However, occasional typographical, technical, or pricing errors may occur.
If an obvious pricing error affects an order, Ruxivo may cancel the affected order. If payment has already been collected, the applicable amount will be refunded to the original payment method.
6. Payment Security
Payments may be handled through third-party payment and checkout services.
Ruxivo does not ask customers to provide sensitive payment information through ordinary customer-support communications.
For your protection, please do not send your full credit or debit card number, security code, password, or other sensitive payment credentials to us by email or phone.
If you receive a message requesting sensitive payment information while claiming to represent Ruxivo, please contact us directly using the contact information listed on our website before providing any information.
7. Payment Verification
For certain transactions, additional payment verification may be required.
An order may be delayed, placed on hold, or declined when payment information cannot be verified or when there is a reasonable concern regarding unauthorized or fraudulent activity.
These measures are intended to help protect both customers and Ruxivo from unauthorized transactions.
8. Order Processing
Ruxivo normally processes orders within 1–3 business days after successful payment confirmation.
Our standard order cutoff time is 5:00 PM Pacific Time (Los Angeles, USA).
Orders placed after the daily cutoff may begin processing on the following business day.
Once processing is complete, standard delivery generally takes 5–11 business days.
9. Shipping Charges
Ruxivo offers free standard shipping on all products.
No separate standard shipping charge is normally added for eligible products.
10. Refunds
When a refund is approved, it is issued to the original payment method used for the purchase.
Eligible returns must meet the requirements of our applicable Return Policy.
Ruxivo accepts eligible returns within 30 days of delivery, and returned items must be unused.
Unless otherwise required by applicable law or agreed to by Ruxivo, the customer is responsible for return shipping costs.
11. Refund Processing Time
Once an eligible return has been received and approved, refunds generally take 5–10 business days to process.
After Ruxivo processes the refund, the time required for the money to appear in your account may vary depending on your bank, card issuer, or payment provider.
If you believe a refund should have already appeared but it has not, please contact us at:
support@ruxivo.shop
12. Payment Problems
If your payment is declined or you experience an issue during checkout, please first confirm that the payment information you entered is correct.
You may also try another available payment method.
If you continue to experience difficulty completing your purchase, contact Ruxivo at support@ruxivo.shop or +1 914-863-1241.
Please do not send full card details when contacting customer support.
13. Business Hours
Ruxivo's regular business hours are:
9:00 AM – 6:00 PM
Business hours are based on our business location.
Messages received outside regular business hours may be answered on the next business day.
14. Changes to This Payment Policy
Ruxivo may update this Payment Policy from time to time to reflect changes in our payment practices, checkout options, business operations, or applicable requirements.
Any revised version will be posted on our website with an updated “Last Updated” date.
15. Contact Information
If you have questions about payment, an order, a refund, or any other payment-related matter, please contact us.
Ruxivo
579 Gateway Dr
Brooklyn, NY 11239
United States
Email: support@ruxivo.shop
Phone: +1 914-863-1241
Website: https://www.ruxivo.shop
We will make reasonable efforts to assist with payment-related questions during our regular business hours.